Helium Credit

Credit & Operations Senior Analyst

Nairobi, Nairobi County
Work Type: Full Time

Helium Health is a full-service Healthtech company that provides a suite of solutions for healthcare providers, payers, and patients in emerging markets — at the core of which is our SaaS based electronic medical records/hospital management information system (EMR/HMIS).

We are looking to hire a Credit & Operations Senior Analyst who will be responsible for loan analysis, background research, finance data analysis, and decisioning.


  • Perform analysis to create a dynamic dataset of loan books, tracking approval and booking of loans within a positive TAT while ensuring the company’s budget and targets are met.

  • Develop business requirement documents, credit policies, credit memos and other relevant risk management policies to guide the loan requirement process thereby lessening documentation without the projected risk of adverse effects on portfolio, in line with global best practices.

  • Scrutinize loan requests and verify all documents for authenticity and detection of fraud, adhering to credit policy guidelines.

  • Monitor loans for compliance and conduct research and evaluate how changes in macroeconomic environment (including competitor trends) impacts the performance of credit portfolios.

  • Monitor, observe, and report on trends and patterns which will improve the loan process.

  • Prepare periodic and annual reports concerning the status of loan collection and follow up on non-performing loans and ensure reporting and record keeping system, identifying defaulting demographics.

  • Analyze and interpret financial information of potential customers,

  • Complete loan application forms and submit them for approval.

  • Support development of automated processes to enable efficient collections operations.  

  • Collect and track various datasets and metrics across all the teams within HeliumCredit.

  • Collaborate with recovery and other relevant teams to address any issues of high nonperforming loans in the company portfolio.

  • Demonstrate service excellence. Any other related duties as required.


  • A minimum of 3 - 5 years of experience in banking, loan collection, and credit risk analysis

  • Bachelor’s Degree in Accounting, Business Management or any other related field is required

  • Excellent organizational, analytical and time-management skills.

  • Knowledge of billing procedures and collection techniques

  • Familiarity with laws related to debt collection

  • Strong stakeholder management and communication skills.

  • Excellent negotiation skills

  • Motivated self starter with the ability to work independently with purpose and accuracy in a fast-paced environment

  • High proficiency in all areas of Microsoft Office including Outlook, Word, Excel and PowerPoint

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