Collections Officer

Lagos   |   Fixed Term Contract

Helium Health is a full-service Healthtech company that provides a suite of solutions for healthcare providers, payers, and patients in emerging markets — at the core of which is our SaaS based electronic medical records/hospital management information system (EMR/HMIS).

We are on a mission to accelerate Africa’s transition to a technology and data driven healthcare sector. We are continually increasing our product offerings in order to multiply the value we deliver to our customers and healthcare stakeholders at large (patients, providers, and payers).

We are looking to hire a Collections Officer who will contact clients and inform them of their debts, negotiate payment plans, and ensure payments are made as soon as possible. You may also be required to institute legal action when payments are delayed or not made.


  • Negotiate payment plans and schedules that fit customers current financial situation while still satisfying the debt.

  • Prepare statements to be given to the credit department when customers fail to meet their payment agreements.

  • Research each account using company records and resources that are made available.

  • Contact customers with overdue bills to initiate payments and negotiate settlement plans.

  • Develop collections methods that consistently lead to achieving or exceeding company financial goals.

  • Conduct custom collections campaigns on each customer that consist of emails, phone calls and standard mail correspondence.

  • Prepare annual reports concerning the status of the loan collection and uncollectible accounts.

  • Analyze delinquent loans, and determine when legal action must be taken, or collection agencies be utilized.


  • A minimum of 3 - 5 years of experience in banking, loan collection, and credit risk analysis

  • Bachelor’s Degree in Accounting, Business Management or any other related field is required

  • Excellent organizational, analytical and time-management skills.

  • Knowledge of billing procedures and collection techniques 

  • Familiarity with laws related to debt collection

  • Able to communicate effectively

  • Excellent negotiation skills

  • Motivated self starter with the ability to work independently with purpose and accuracy in a fast-paced environment

  • High proficiency in all areas of Microsoft Office including Outlook, Word, Excel and PowerPoint

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