The Lead Collections and Debt Recovery will be responsible for planning the entire Collection Infrastructure for the HeliumCredit business. S/he will be required to integrate various existing mechanisms for Collection / recovery in standard accounts and develop a comprehensive Collections system for the HeliumCredit product.
Build the entire collections infrastructure for the company, preparation/drafting of collections policy, procedures and guidelines governing collection activity.
Systems planning / Digitisation of Collections activity and effective monitoring of the portfolio, providing timely feedback to stakeholders with documented issues concerns, assisting with any needed development to ensure deadlines are met.
Achieve assigned recovery targets to contribute to the company’s financial performance, overseeing bottom-line metrics, including detailed strategic analysis, forecasting, and account placement.
Implement new strategies and tactics for reduction of delinquency/ NPL, liaise with external collection agencies/agents regarding collection and further strengthen relationships with customers for the purpose of aiding collections.
Analyze credit data, prepare reports and financial statements to determine the degree of risk involved in extending credit or lending money. Monitor performance of the loan portfolio and report to the key stakeholders on a periodic basis
Monitor the completion of any approved agreements including review from legal, sending, tracking and overseeing the execution of the agreements. Communicates agreement status to various levels of internal and external stakeholders.
Analyze delinquent loans, and determine when legal action must be taken, or collection agencies be utilized. Prepare reports concerning the status of the loan collection and uncollectible accounts.
Champion data gathering efforts for the team in evaluating any new requests from third party organizations that wish to execute new or amended agreements involving changes to Revenue Sharing, Networking or Sub-Transfer Agency agreements.
Provide feedback to Product and Engineering on improvements to our systems and opportunities for process automation.
Set clear goals and expectations for the team to improve collections and recovery performance. Measure performance, provide feedback, and hold team members accountable. Mentor and develop leaders and staff.
Any other related duties as required.
A minimum of 5 years of experience with at least 2 years in a supervisory role. Similar experience in collections and debt recovery in a bank or other financial institution will be an added advantage.
Bachelor’s degree in accounting, Business Management or any other related field is required.
An acumen for process adherence relating to regulatory guidelines/compliance.
Demonstrate service excellence.
Excellent organizational, analytical and time-management skills.
Sound knowledge of collection and recovery techniques
Familiarity with laws related to debt collection.
Strong stakeholder management and communication skills.
Excellent negotiation skills
Motivated self starter with the ability to work independently with purpose and accuracy in a fast-paced environment
High proficiency in all areas of Microsoft Office including Outlook, Word, Excel and PowerPoint